Enterprise CRM, most customisable
Score: 9.1/10Salesforce vs Microsoft Dynamics 365 2026: Which Is Better?
Affiliate disclosure: Some links on this page are commission-bearing. We may earn if you buy after clicking, this never changes our editorial verdict. Read our full disclosure.
Affiliate disclosure
Some links earn us a commission. This never changes our verdict. Full disclosure →
TL;DR Quick Answer
Salesforce wins overall, scoring 9.1/10 in our editorial scoring. Choose Salesforce for Enterprise CRM. Choose Microsoft Dynamics 365 for teams already invested in its ecosystem. Both offer risk-free trials.
Microsoft Dynamics 365
Microsoft Dynamics 365, B2B SaaS tool
Score: 8.5/10Best overall in this category
→ Read our reasoningSalesforce
CRM · from $25/mo
Enterprise CRM, most customisable. Best suited for teams that need enterprise crm, most customisable.
Microsoft Dynamics 365
Software · from From $0/mo
Microsoft Dynamics 365, B2B SaaS tool. Best suited for teams that need microsoft dynamics 365, b2b saas tool.
Verdict at a Glance
Both tools solve real problems in the CRM category. Salesforce ($25/mo) is designed for Enterprise CRM. Microsoft Dynamics 365 (From $0/mo) is built for Microsoft Dynamics 365, B2B SaaS tool.
For most teams, Salesforce is the better starting point, both offer risk-free trials so you can verify this yourself before committing.